Payments, Refunds & Returns

Secure Online Payment

To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using Visa, Visa Electon, Maestro, MasterCard, JCB, Delta, Switch and Solo cards.

Please note we don't accept AMEX / Diners Club for online or telephone orders.

Your Right to Cancel

If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt and then providing you are able to return the goods in the original packaging and in new condition.

Amending Your Order - before despatch of goods

In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 07825 277356 or emailing customerservices@daveydown.com up until the point of its despatch to you or a third party.

Returns Policy

- after receipt of goods - In the interest of hygiene we are unable to offer a refund on any goods unless the product is faulty. This does not affect your legal rights.

Own Purchase - After you have received your goods, you can return any item to us for a refund or an exchange, as long as it is unused and returned in the original packaging within 7 days of receipt of your goods and notified us accordingly.

You can either take the item to our Bournemouth depot, or return by recorded Royal Mail delivery, or use a secure courier service. You will be responsible for these charges.

Customer feedback

I would just like to confirm safe receipt of my order, delivered by FedEx today. I would also particularly like to thank Ann for keeping me informed regarding the status of the order. This is the second time I have purchased from Daveydown, and I am very impressed both with the products and the customer service.

Delivery & Returns

Part of our promise to you is that we always deliver on time, and we make returns easy in the event that your purchase is not right for you. We offer free next-day delivery in the UK by either courier or Royal Mail to ensure you receive your order as soon as possible. You can even order from elsewhere in the world - just get in touch to find out about postage charges that you might incur. We also accept returns of any unopened and unused products within seven days of the receipt of your goods.

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Why buy from us

Davey Down is your top choice for luxury goose down duvets and other luxurious bedding and bed linen. We make sure to only source the best products and materials to offer you high quality, while at the same time keeping our prices affordable. We prioritise skilled craftsmanship and source our products from leading sources. Our customer service is designed to meet your needs, ensuring we go above and beyond the delivery of our products. Davey Down is committed to helping our customers with all their needs.

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