Frequently Asked Questions
Q. How can I know what the quality is when there are so many websites which appear to offer the same product but at very different prices?
A. The simple way is to ask (if not shown) what the covering material is and the thread count. Logically, no manufacturer would use a very high quality, luxurious covering and fill it with rubbish and the higher the thread count, the higher the cost. This can be easily verified by Trading Standards whereas the percentage down can not. Davey Downís minimum thread count is 233 (WHITE range) and 100% cotton is used and all is impregnable for house dust mites. See our feedback.
Q. Does the source of the goose make any difference?
A. YES. There is evidence that the location of the birds affects the quality of the feathers and down as many factors including health, age and even climate have effects.
Q. What is the difference between duck and goose down?
A. Geese are vegetarians, ducks are not, consequently, their feathers have a smell. The smell can be removed by modern detergents and permanently so by experienced manufactures. Our factories believe that certain duck down is superior to goose but, unfortunately, this down is silver/grey in colour which is unfashionable as this shows very slightly through even their top quality pure white cotton fabrics. However, it is not visible through a suitable duvet cover.
Q. Can you guarantee your percentage of down fill in your duvets.
A. Yes. After the feathers are washed and rinced using they are blown air dried. They are then separated by further air blowing whereby the heavy feathers sink to the bottom and are not used. This system is continued until only the down and the almost indistinguishable smallest white feathers remain. The final three huge vats again refine the down. The first is mainly small soft white feather but at least 10% down remains. The second can be classified as down but may contain up to 30% small feather. The final refinement is classified as down but may contain up to 20% of the smallest and lightest of feathers. Looking through the glass observation panels of the vats the feathers falling appear like light snow showers, the feathers looking a little heavier in falling. The fill weights of our duvets are given in the descriptions.
Q. Are the feathers likely to penetrate the cover and scratch my back?
A. No The filling will not penetrate the high quality and high thread count fabrics which we use.
Q. I donít understand what difference the percentages of down makes?
A. The higher the down content, the softer and more luxurious and the less fill weight. You are kept equally warm in a lower down content duvet but it has more filling for the same tog rating and, of course, it is not as soft. However, the covering also plays a major part in comfort. Always check out the covering used and the thread count, the higher the thread count,the higher the softness.
Q. Why donít you sell a 100% down duvet?
A. Our Diamond Collection is officially 95% down duvet which is the maximum guaranteed level that can be achieved in our advanced seperation and cleansing process. These are usually referred inaccurately to as 100% goose down duvets by many.
Q. Can you really deliver goods the next working day?
A. Yes, 99.4% of times on the mainland of England (Scotland 48hours) providing the order is received before 13.00 hours. NO, 0.56% of times due to inclement weather conditions (SNOW), accidents and other hold-ups beyond our direct control parcels can be delayed. You will be advised of the delivery date. You can track its progress on the internet and you will be given the telephone number of the local depot, also, we will normally advise you if a delay is expected.
Q. Is your delivery charge the same if I buy two or more items?
A. Yes, our delivery charge is irrespective of the weight or volume of your order. We regret, that as our margins are so narrow, we are unable to make adjustments.
Q. Can I return the goods if I have made a mistake or am disappointed?
A.. Yes. No quibble, providing the goods are returned in their original packaging, unused and in perfect condition.
Q. I have found it difficult to find somebody to talk to when buying on the internet. Are you any different?
A.Yes, we sincerely hope so. Our customer services are available every working day from 9am until 6pm and if busy you can leave your number and we will call you back.
However, you can e-mail us on firstname.lastname@example.org
at any time, day or night on any day with your telephone number and we will respond. We are renowned for .our customer service. See our feedback