Customer Care

Delivery & Returns Policy

Clear, transparent guidelines on courier fulfillment, order adjustments, and returns for Davey Down luxury bedding.

UK Delivery Services

All orders are packed and dispatched directly from our Dorset warehouse facility. We partner with tracked national couriers to ensure prompt, secure delivery.

Standard UK Mainland

Complimentary delivery on all orders over £55. Orders below £55 incur a standard £5.99 tracked shipping fee. Dispatched within 1–2 business days.

Bespoke & Made-to-Order

Custom-crafted toppers and bespoke duvets are individually hand-manufactured in our UK workshop with a lead time of 5 to 10 working days.

UK Highlands & Islands: Deliveries to Northern Ireland, Isle of Man, Scilly Isles, and Scottish Highlands may incur courier transit surcharges. Please contact our support team prior to dispatch if guidance is needed.

Amending or Cancelling Before Dispatch

If you need to change your order specifications (such as tog rating or size) or update your delivery address, please contact our team immediately before fulfillment:

Once your parcel is handed over to the courier network, amendments cannot be applied until delivery is completed.

Returns & Hygiene Standards

Under the Consumer Contracts Regulations, you have the right to cancel and return your order within 14 days of receipt for a full refund, subject to the hygiene terms below.

Hygiene Protection Notice

Due to the intimate nature of luxury bedding products (duvets, pillows, mattress toppers, and protectors), items can only be returned for refund or exchange if they are unused, unwashed, and in their original sealed protective packaging. Bedding that has been unsealed or slept in cannot be refunded or exchanged unless verified as faulty.

How to Return an Eligible Item

  1. Contact our support team at customerservices@daveydown.com quoting your order reference number.
  2. Ensure the item is securely wrapped in its original packaging with all product inserts intact.
  3. Return the parcel via a recorded delivery or tracked courier service (customer bears return shipping responsibility).
  4. Alternatively, eligible items can be dropped off directly at our Dorset fulfillment facility by prior appointment.

Faulty or Damaged Goods

Every Davey Down product is checked for cassette stitching, baffle construction, and seam integrity[cite: 1, 2]. If you receive an item that is damaged or displays a manufacturing defect, contact us within 30 days for a prompt, complimentary replacement or full refund.